Knowledge Management for the Digital Consumer: Megatrends and Innovations - ERP Spain.com - España y América Latina

 5000 consumers said in a recent Forrester survey that lack and consistency of agent knowledge, followed by ineffective web self-service, are the biggest pain points in customer service today. Want to find out more about this and other megatrends in knowledge management that you cannot afford to ignore? On the flip side, you can also learn about how Global 500 companies are innovating to capitalize on these trends to transform customer service. Join us at the upcoming webinar with Forrester Research and eGain to start your transformation journey!