CASE STUDY: Making your Customer the Focal Point through Business Process Management - ERP Spain.com - España y América Latina

Customer Experience rules across the globe in corporate boardrooms but converting this strategy into real business operations is fully achieved only by few. How can you improve customer experience, retention and upsell? Can you do all 3 at the same time?
 
Hear the lessons learnt by Old Mutual South Africa in the course of their Customer & Intermediary Transformation program:

    Ensuring Business & IT collaborate on building process applications
    Delivering an optimal user experience on any device when ensuring the multi-channel support
    How the unique Bizagi architecture can deliver an agile and faster approach to BPM