Business Intelligence and Analytics for the Contact Center - ERP Spain.com - España y América Latina

Why wait for reports to optimize service delivery when you can analyze and act on your data now?

Get a front row seat to a better tomorrow. Come see how VPI Intelligence – the world’s best BI tool designed specifically for contact centers – gives you everything you need to effectively manage customer experience at your fingertips. We've broken down the barriers to consolidating, analyzing and acting on all of your operational performance, WFM, quality, and voice of the customer metrics.

Find surprises before they find you and make more confident decisions with clear, accurate information.
Learn how VPI Intelligence gives you more than just your dream Dashboard:

•Drive accountability and action by empowering agents and teams with the right metrics at the right time.
•Visualize your metrics from anywhere on any device. Use our 500+ out-of-box contact center metrics, or define your own metrics in the Metrics Designer.
•Drill through charts to get to the root cause of issues and opportunities.
• Create dashboards, balanced scorecards and real-time desktop tickers without IT assistance.
• Turn your Dashboard into a Workspace to get the job done faster – get shortcut access to your favorite reports, QA scheduled calls, and playback flagged call recordings.
• Easily connect to your data with VPI’s many pre-built data connectors and integration tools.
• Enhance interval and group-level reporting for Avaya, Cisco and Zeacom ACDs/dialers.
• Slice and dice your data with Ad-Hoc Analytics.
• Send and track E-Learning, reminders and alerts based on performance and skill gaps.
• Analyze both structured and unstructured data from speech analytics.