Speech Analytics en Call Centers. ¿Cual es el ROI? Por HigherGround. - ERP Spain.com - España y América Latina

Speech analytics is not a new technology to call centers, but it has recently become a more reliable technology and valuable root-cause analysis business tool. With the ability to review 100 percent of recorded interactions, and organically discover emerging trends, Speech Analytics is proving to be a good investment. Join HigherGround and CallMiner – two best in class companies – for a fresh look at Speech Analytics and the return on investment it provides.

Presenters

Robert Bowman is a Product Manager at HigherGround, a software developer of call recording, data integration and reporting tools. Robert has 8 years of telecommunications industry experience, and drives the product and marketing strategy for HigherGround.

Brian LaRoche is a Product Manager for CallMiner, a market pioneer and leader in automated contact analytics. Brain has extensive experience in the telecommunication industry and has held positions in sales, marketing, call center services.