Design Great Customer Experiences: Inclusive Design And Why It Matters - ERP Spain.com - España y América Latina

The world is changing rapidly. Inclusive design thinking is all about embracing that change, questioning established strategies and addressing the increasingly complex interactions between people and technology in today’s digital age. Join Kelly Price, Analyst serving customer experience (CX) professionals at Forrester and Vivekanand Rangaswamy, Technology Solutions Director, NTT Data Services in an interactive session moderated by Jamie Chambron, Vice President of the Customer Engagement Practice for NTT Data Services to learn why design is essential for superior customer experiences, and how to leverage inclusive design principles to create product lines that serve diverse audiences. This 45-minute webinar on Thursday, November 9, 2017, will help you question assumptions, rethink socially accepted norms and see how effective design can change customer experiences for a better emotional connect with your brand.