Estrategia para los asistentes inteligentes y bots. Por tmaa.com - ERP Spain.com - España y América Latina

Today, companies have the option to communicate with their customers in human language—“natural language”—using text or speech. The maturing of this branch of AI allows cost-effective mass communication and interaction with customers to answer questions, describe your products and services, and even close sales. This conversational interaction can occur in calls to contact centers, through chatbots on web sites, through messaging services, through home devices, through the general personal assistants—a rapidly evolving number of channels.