Customer Service - Enhanced Technology & Maximizing Service Management Beyond IT - ERP Spain.com - España y América Latina

Customer Service: Maximizing Service Management Beyond IT Evolving There is a distinct need for a tech support staff with a desire for supporting customers with immediacy and social intelligence— creating a better connection in a digital world. Both internal and external customers are utilizing more communication channels and more devices now than ever before. The mobile workforce, remote work, consumerization, increased self-service, and emerging technologies have all played a part in creating the demand for better ways to serve customers and users. Join us for this Customer Service webinar & learn: Instant information to clients oWorkflow to run based on known and secure criteria oVoice system knows everything the Service Desk knows Multiple communication channels oIntegration and capabilities oOmni Channel oSingle message representation Distributed Support/Telecommuting oGlobalization oRepatriation of Call Centers Voice of the Customer Score oPersonalization of Interaction and Routing oCustom Surveys based on Service and Category Auditing and Compliance oReporting on actual effort for Labor Law compliance Who should attend? •VP of Support •IT Service Desk managers •Desktop Support managers