CX Expert Insights Series 1, Ep.3 - The Human Side of AI: Driving Effortless Customer Experiences - ERP Spain.com - España y América Latina

Today’s customer service agents are expected to do more than ever—navigating complex systems, fragmented information, and rising customer expectations. But friction in their daily workflows slows them down and erodes morale, consistency, and the quality of the customer experience. In this session, discover how AI is transforming customer support—not by replacing human agents, but by empowering them. Acting as a digital co-pilot, AI enhances agent capabilities, streamlines workflows, and enables more empathetic, efficient interactions. We’ll explore how AI: - Automates routine tasks, freeing agents to focus on complex issues - Provides real-time guidance and suggested responses - Analyzes customer sentiment to inform tone and approach - Supports onboarding with intelligent training tools - Delivers predictive insights for proactive service - Summarizes conversations to eliminate manual note-taking - Optimizes staffing and performance in real time Join us to learn how leading organizations are leveraging AI to reduce effort—for both agents and customers—and create seamless, human-centric effortless service experiences.