The Secret to High First Contact Resolution Rates: A Data-Driven Approach - ERP Spain.com - España y América Latina

Are your first contact resolution (FCR) rates falling short of industry benchmarks? Low FCR rates can lead to customer frustration, repeat contacts, and higher costs. In this webcast, Jeff Rumburg will reveal the secrets to achieving high FCR rates using a data-driven approach. He’ll discuss agent training, knowledge management, and process improvements that drive FCR success. Attendees will learn how to measure, analyze, and improve FCR rates to deliver faster, more efficient service.