Gaps and Alignments in Business CX Strategies - ERP Spain.com - España y América Latina

Businesses all over the world are trying to embrace the latest AI-powered technologies to make their customer experience top-notch. But is all the effort and expense actually working? Ask consumers, and most respond with a resounding no! Yet, case studies abound that document impressive customer satisfaction improvements with the use of advanced technologies. This has many scratching their heads and wondering: How do I build a customer service strategy that drives efficiencies for the business and delivers stellar customer experience? Metrigy CEO Robin Gareiss will share the company’s extensive research studies, along with her analysis and recommendations on how to close the gaps between what customers want and what businesses are delivering.