How to Connect ServiceNow to Your Infrastructure with Itential - ERP Spain.com - España y América Latina

The ServiceNow platform is quickly becoming more than just a way to manage IT tickets — it's becoming the central hub for everything in IT, including infrastructure. ServiceNow teams are focused on building self-service portals and the underlying IT processes that can complete these requests, but one of the biggest hurdles they run into is how to bridge the gap between requesting network services and automating the actual changes to the infrastructure. Enabling this for the simplest tasks can sometimes take weeks due to lack of resources and complexity to coordinate between multiple groups. With Itential’s deep integration with the ServiceNow platform, ServiceNow developers can build Flows that utilize Itential Actions that can directly run network automations in the Itential platform to immediately request network infrastructure services for a user. With this solution, network teams can focus on building and publishing network automations to be consumed directly by a ServiceNow Flow. In this webinar, Rich Martin, Director of Technical Marketing and Ankit Bhansali, Senior Solutions Engineer at Itential, will demo step-by-step how teams can: • Identify and use Itential Actions in a ServiceNow Flow. • Authenticate IAP directly to ServiceNow and through mid-servers. • Run an Itential automation with form data passed in from a Flow. • Determine job completion and job status from a Flow.