Unlock the power of superior CX: The Verizon CX Annual Insights Report Digs Deep - ERP Spain.com - España y América Latina

62% of executives agree that the shift toward digital channels and AI-driven CX is having a profound impact on how consumers engage with brands.* A seamless, personalized customer experience is non-negotiable today. But ineffective chatbots and poor omnichannel experiences can drive consumers away, making it easy for them to shop elsewhere. Join Verizon experts in exploring findings from our recent 4th CX Annual Insights Report, featuring global consumers research and insights on essential innovations and strategies to elevate CX and foster loyalty. You’ll hear about: How our findings align with current megatrends, revealing some unexpected insights How strategic use of emerging technologies like AI is the key to customer loyalty Why leveraging data is the foundation of a customer-centric approach How improved digital tools can support a frictionless experience Meet our panel: Lance Koenders, VP of Experience Products, Verizon Peter Tomfohrde, Director Business Strategy, Verizon Alicia Gee, Senior Director CX Consulting, Verizon