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Fabricante canadiense de puertas y ventanas utiliza Infor para mejorar el servicio al cliente.

La compañía utiliza Infor SyteLine e Infor Product Configuration Management para mejorar la eficiencia del negocio

Por Redacción ERP-Spain.com
Actualizado el 6 de junio, 2014 - 07.45hs.
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Infor (www.infor.com), compañía especializada en software empresarial, ha anunciado que All Weather Windows (AWW), y que es el fabricante canadiense más grande de puertas y ventanas, ha seleccionado Infor SyteLine e Infor Product Configuration Management para mejorar la eficiencia del negocio e incrementar la velocidad y precisión de sus procesos. Más abajo el resto del comunicado en inglés.

 AWW chose to work with Infor because the company demonstrated it was going to be a great partner to their organization throughout the implementation process and beyond. Infor offered a comprehensive solution with an easy to use, single sign on dashboard, modern architecture and more customer transparency. The Infor solution is expected to help AWW increase their level of customer service, see a faster return on investment and realize a lower total cost of ownership over the long term.

 
Infor SyteLine, a robust enterprise resource planning (ERP) solution, will provide AWW with a complete industry application suite of smart functionality that addresses key challenges facing manufacturers today, including tools to better manage sales and customer relationships, production, supply chain, inventory, financials, service management and quality.
 
"From an operational perspective, Infor SyteLine aggregates real-time data from multiple sources to help us make more informed business decisions, and gives us the confidence to be much more proactive and to quickly address issues that might arise," said Andrew Lennox, vice president, Information Technology, All Weather Windows. "Infor SyteLine will help our team better monitor customer demand, schedule delivery dates, and track resources -- ultimately reducing excess inventory, cutting costs, and providing on-time delivery to our customers."
 
Infor PCM gives AWW the tools to more effectively manage the entire sales process, from lead origination and opportunity tracking, through conversion of prospects to customers, and placing the orders. With easy to use technology, Infor is enabling AWW's vision of relentlessly pursuing customer service by offering a portal where their customers can source all of the information they need (such as order background and changes, shipping locations, invoicing, payment, and product information) 24x7, 365 days a year. This allows businesses who work with AWW to make their own schedule, and have a supplier relationship that improves their business effectiveness. With Infor PCM, AWW can increase sales with improved quality on orders and pricing, reduce costs by eliminating quote errors and differentiate their brand by creating a compelling, easy to use web experience for both buyers and sellers.
 
"For companies that make complex, configurable products, adopting a technology strategy to streamline manufacturing and supply chain processes will eliminate waste and deliver critical business benefits that directly impact bottom line results," said Mark Humphlett, industry and solution strategy director, Infor. "The flexible framework that Infor provides helps organizations better adapt to business changes and cut unnecessary costs, delivering more with less and bringing products to market more quickly."
 

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