intelligence obtuvo la certificación de SAP como Centro Asociado de Expertos - ERP Spain.com - España y América Latina

itelligence, partner de canal de SAP, ha obtenido la certificación de SAP como “Centro Asociado de Expertos". Después de una amplia auditoría de su organización y de los servicios y soporte, se ha verificado que itelligence ofrece soporte a sus clientes de acuerdo a las normas técnicas y organizacionales de SAP.

NOTA DE PRENSA COMPLETA

itelligence’s Support Organization Certified by SAP Achieves Partner Center of Expertise Certification  

SAP channel partner now certified to deliver support for SAP® Business All-in-One and SAP BusinessObjects™ solutions following rigorous validation testing  Bielefeld,

April 26, 2012 – itelligence, an SAP® channel partner, today announced it has achieved Partner Center of Expertise certification from SAP AG. Following an extensive audit of its service and support organization, itelligence has been verified as offering support to its customers in accordance with SAP’s current technical and organizational standards.

The Partner Center of Expertise certification is a support center certification offered by the SAP Active Global Support organization, supported by SAP’s Partner Services Delivery team. It covers a channel partner’s entire support center, including support staff, support processes and infrastructure. Certification validates that a channel partner’s support organization fulfills requirements needed to provide high-quality support services to its customers for SAP® Business All-in-One and SAP BusinessObjects™ solutions. The certification will become mandatory for all partners selling, providing and delivering compliant customer support processes.

“Achieving this certification is a key differentiator in the marketplace for itelligence,” said Lars Janitz, Global VP Application Management, itelligence AG. “It clearly shows that our support operations and services in support of SAP solutions comply with SAP standards.” To qualify for this certification, itelligence uses SAP Solution Manager as a key element of its service and support infrastructure, and a major part of its 500 support consultants are SAP-certified. The Partner Center of Expertise certification is valid for two years. 

Thomas Volkmann, Global SAP Solution Manager Operations, itelligence AG: “Our customers can be confident that they are receiving high-quality support of their implementations of SAP solutions worldwide.” As well as being one of SAP AG’s most successful partners in the SME segment worldwide, itelligence is also one of the most established. The fruitful combination of technological leadership by SAP and rigorous implementation by itelligence in line with market conditions is a hallmark of this long-standing joint collaboration at international level in well over 20 countries.